Disclaimer: This article does not cover the topic of CJM in-depth but rather focuses on the marriage between CJM’s and personas! For a detailed breakdown on the what, why and how of CJM’s, refer to this customer journey mapping guide by the folks at UXPressia.
Hey, HCI teachers, professors, or workshop organizers! Our book, Data-Driven Personas, has questions and thought provoking statements with each chapter. Great for getting discussions going, homework, or exams!
Here is an example from Chapter 3, Getting Meaningful Data.
Note — If you are a professor at a university, check if your library subscribes to the Morgan Claypool series. If they do, the electronic copy of the book will be free to you and your students.
In this article, I share insights into what are pain points and how can personas — and more specifically the Automatic Persona Generation (APG) system that was built by our team help identify customer pain points.
Expressing customers with pain points as customer personas can contribute to developing better products and services, ultimately leading to a delightful UX for the end-user.