Persona Thinking

Measuring personas or persona sets?

Research has focused on measuring persona perceptions, i.e., what users think of personas they are shown. These efforts can focus on individual personas, i.e., we show a persona or two to the user and ask their opinions about the persona’s usefulness, completeness, credibility, and so (see the Persona Perception Scale). However, persona sets (i.e., groups …

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Tactical Personas (i.e., “I have personas, now what?”)

We often get questions from prospective clients about how to use personas. Like, “okay, after I have these personas, then what? How can I use them?“. I have two standard responses for this: Persona analytics is just like any analytics. If you want to understand your customers, there must be some reason for that. What …

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Theory of Personas: What Has Been Written About the Psychological Relationship Between Personas and Their Users?

In this blog post, the APG team and Kathleen Guan join to summarize some key aspects in the theory of “why personas work,” grounded in notions from social psychology. Enjoy reading! Introduction to Theory of Personas How do people form a connection with personas? What information plays a role? When does connecting take place? When …

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Connected Personas: Primary, Secondary, Served, and Anti-Personas

Often, people think of personas as a one-layered concept. Meaning, there is only one set of personas they consider. This set is typically the current customers (e.g., most loyal or most valuable) or potential customers (e.g., those currently served by the competitors). However, an interesting alternative is to consider personas in a connected way. Meaning, …

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