October 2023

How many personas to create? (And why it’s probably more than what you think!)

How many personas to create? Let’s assume you want the personas to represent your customer base. Let’s assume you have 1000 customers. Your upper boundary would be 1000 personas, one for each customer. This would be 100% representative of your data. Your lower boundary would be 1 persona, describing the most typical or average customer. […]

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The Persona Value Pyramid: Understanding the Three-Tiered Relationship

DISCLAIMER: This post was produced in collaboration with AI (ChatGPT-4, September 2023 version). The content has been verified by a human subject matter expert for veracity and relevance and modified where appropriate. At the heart of creating value with personas lies the “Persona Value Pyramid“. This hierarchical model delves deep into the three crucial levels

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