Our book on “Data-Driven Personas” is now available. Authored by Dr. Jim Jansen, Joni Salminen, Soon-gyo Jung of QCRI & Kathleen Guan of UCL You can get your copy of the book via Morgan & Claypool Publishers Or through Amazon Data-Driven Personas Jansen, B. J., Salminen, J., Jung, S.G., and Guan, K. (2021). Data-Driven Personas. Synthesis Lectures on Human-Centered Informatics,1 Carroll, J. […]
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Personas & Analytics These two paradigms have developed in parallel but mostly separately. Often at odds with each other due to the advocates of each. However, both paradigms have the same goal – enhanced customer understanding! Why separate them? Persona analytics finally brings them together!
Persona Analytics: the merging of two paradigms of customer understanding Read More »
In this article, the main focus is on: highlighting the importance of the use of personas in helping craft good customer journey maps (CJM). how the Automatic Persona Generation (APG) system can help make CJM’s in a quick and effective way! Disclaimer: This article does not cover the topic of CJM in-depth but rather focuses
Customer Journey Maps and User Personas Read More »
Our book, Data-Driven Personas, has a comprehensive glossary of persona and related terms. Great reference for teaching, workshops, and courses! Glossary Terms A/B testing: using personas as a part of a split testing process, e.g., to increase team members’ empathy towards users before creating test versions that target said users.
Data-Driven Personas: Glossary Terms Read More »
Hey, HCI teachers, professors, or workshop organizers! Our book, Data-Driven Personas, has questions and thought provoking statements with each chapter. Great for getting discussions going, homework, or exams! Here is an example from Chapter 3, Getting Meaningful Data. Note — If you are a professor at a university, check if your library subscribes to the
Data-Driven Personas book – chapter questions! Read More »
Book published, Jansen, B. J., Salminen, J., Jung, S.G., and Guan, K. (2021). Data-Driven Personas. Synthesis Lectures on Human-Centered Informatics,1 Carroll, J. (Ed). Morgan-Claypool: San Rafael, CA., 4:1, i-317. Data-Driven Personas book website. http://www.data-drivenpersonas.com/
Data-Driven Personas Book Website Read More »
Data-Driven Personas Book Available!
Data-Driven Personas Book Read More »
