What is Gender and Inclusive HCI Design? User-Sensitive Inclusive Design is a concept that embraces designing for marginalized groups of people and considering different types of users. This includes considering users’ gender while designing or evaluating software, websites, or other digital technology. Empirical research has shown gender differences in software and other digital technology use. […]
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What Are Personas and Why Should We Care? Personas, commonly applied in human-computer interaction (HCI) (Cooper, 1999), design (Aoyama, 2007), and business domains such as marketing and sales (Salminen et al., 2018), are fictional depictions of end-users, patients, customers, or other groups of interest (Cooper, 1999). Personas are cited to have many benefits, at least
Ideas for Persona Research Using Quantitative User Analytics Read More »
Slidedeck on Persona Analytics: pathway to persona science from QUANT UX Conference 2022 https://drive.google.com/file/d/1euyQPqUdVd0B8r249SApNOyN6hzESf2n/view Salminen, J., Jung, S.G., and Jansen, B. J. (2022) Persona Analytics: a pathway to persona science. In CN Chapman, KZ Xu, M Callegaro, F Gao, and M Cipollone, eds. (2022). Proceedings of the 2022 Quantitative User Experience Conference (Quant UX Con).
Persona Analytics: a pathway to persona science Read More »
An important observation: the value of personas in Web analytics is likely to increase with the current changes in digital privacy. This is because the platforms need to move into more non-personified systems and methods. Personas are exactly about this: making individual customer data aggregated. In fact, Google planned a system (that they already sort
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When algorithms create personas from social media data, the personas can become noxious via automatically including toxic comments. To investigate how users perceive such personas, we conducted a 2 × 2 user experiment with 496 participants that showed participants toxic and non-toxic versions of data-driven personas. We found that participants gave higher credibility, likability, empathy,
Toxic Text in Personas: An Experiment on User Perceptions Read More »
We often get questions from prospective clients about how to use personas. Like, “okay, after I have these personas, then what? How can I use them?“. I have two standard responses for this: Persona analytics is just like any analytics. If you want to understand your customers, there must be some reason for that. What
Tactical Personas (i.e., “I have personas, now what?”) Read More »
Data-Driven Personas are algorithmically created from user behavioral and demographic data. These analytic personas are a valuable Human Computer Interaction (HCI) design technique in themselves, especially when incorporated into an interactive persona analytics system.
