Personas and market segments are highly similar in the sense that they both are based on real data about the customers. However, the main difference is that personas individualize that data in a representation that has a name, face, and human attributes. In conclusion: Personas = human like representations of customer groups Market segments = […]
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Using personas for UX design means considering the needs of the users that the persona represents to design products (e.g., websites) such that their user experience for those users is optimized. For example, a persona can be someone who is technically sophisticated, elderly or has disabilities, which means that the design needs to consider accessibility
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In this research, we propose a novel approach for isolating customer segments using online customer data for products that are distributed via online social media platforms. We use non-negative matrix factorization to first identify behavioral customer segments and then to identify demographic customer segments. We employ a methodology for linking the two segments to present
