Customer segmentation using online platforms: isolating behavioral and demographic segments for persona creation via aggregated user data

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In this research, we propose a novel approach for isolating customer segments using online customer data for products that are distributed via online social media platforms. We use non-negative matrix factorization to first identify behavioral customer segments and then to identify demographic customer segments. We employ a methodology for linking the two segments to present […]

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Research Concerning: Are Personas Done? Evaluating their usefulness in the age of digital analytics

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In this research led by Joni Salminen, we conceptually examine the use of personas in an age of large-scale online analytics data. Based on the criticism and benefits outlined in prior work and by practitioners working with online data, we formulate the major arguments for and against the use of personas given real-time online analytics

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What is a Data-Driven Persona?

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A data-driven persona is derived from verifiable facts about the represented segment of the target population in sufficient amount for quantitative analysis. An ideal persona is a proxy for a person. The person is the targeted user group, audience, or customer segment. An ideal persona both describes a segment and predicts the segment behavior. Jansen,

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What is a persona profile?

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A persona profile is the end product of the persona creation process. A common layout of a persona profile that is usually 1 page containing a textual description and typically one photo. The textual description will include, along with humanizing elements such as name, demographic information (e.g., education, job, age, etc.) and behavioral information (e.g.,

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How to create a persona?

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There are many persona development methodologies. Yer, persona creation tends to involve five general steps, which are: Identify: Categorize the population of customers, users, or audience members Collect: Gather data about the identified populations specifically concerning behaviors (or goals, pain points, etc.) and demographics. (Data can be gathered through persona interviews or automatically.) Segment: Group

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What is a persona?

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A persona is an imaginary person that represents a segment of users, audience members, or customers. A persona is typically presented in a persona profile that presents characteristics of the persona such as a photo, name, and other attributes. There are many domains that can employ a persona, including system design, marketing, content creation, and

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