How to create a persona?

Creating a persona involves five steps, which are:

  • Step 1 Identify: Categorize the population of customers, users, or audience members
  • Step 2 Collect: Gather data about the Identified populations specifically concerning behaviors (or goals, pain points, etc.) and demographics.
  • Step 3 Segment: Group the population into unique segments based on unique behaviors, goals, pain points, etc.
  • Step 4 Generate: Produce identifiable complete segments with combined behavioral and demographic data
  • Step 5 Enrich: Augment each complete segment with individual characteristics, such as photo, name, etc. to create a complete persona profile for each segment. The set of persona profiles that represents the population is the end product of the process.

Author: Jim Jansen

Dr. Jansen is a Principal Scientist in the social computing group of the Qatar Computing Research Institute, and a professor with the College of Science and Engineering, Hamad bin Khalifa University, and an adjunct professor with the College of Information Sciences and Technology at The Pennsylvania State University. He is a graduate of West Point and has a Ph.D. in computer science from Texas A&M University, along with master degrees from Texas A&M (computer science) and Troy State (international relations). Dr. Jim Jansen served in the U.S. Army as an Infantry enlisted soldier and communication commissioned officer.