Data-driven personas are a significant advancement in the fields of human-centered informatics and human-computer interaction. Data-driven personas enhance user understanding by combining the empathy inherent with personas with the rationality inherent in analytics using computational methods.
Via the employment of these computational methods, the data-driven persona method permits the use of large-scale user data, which is a novel advancement in persona creation. A common approach for increasing stakeholder engagement about audiences, customers, or users, persona creation remained relatively unchanged for several decades. However, the availability of digital user data, data science algorithms, and easy access to analytics platforms provide avenues and opportunities to enhance personas from often sketchy representations of user segments to precise, actionable, interactive decision-making tools—data-driven personas!
Using the data-driven approach, the persona profile can serve as an interface to a fully functional analytics system that can present user representation at various levels of information granularity for more task-aligned user insights. We trace the techniques that have enabled the development of data-driven personas and then conceptually frame how one can leverage data-driven personas as tools for both empathizing with and understanding of users.
Presenting a conceptual framework consisting of (a) persona benefits, (b) analytics benefits, and (c) decision-making outcomes, we illustrate applying this framework via practical use cases in areas of system design, digital marketing, and content creation to demonstrate the application of data-driven personas in practical applied situations.
We then present an overview of a fully functional data-driven persona system as an example of multi-level information aggregation needed for decision making about users. We demonstrate that data-driven personas systems can provide critical, empathetic, and user understanding functionalities for anyone needing such insights.
Table of Contents: Preface / Acknowledgments /
Part 1: Setting the Stage / Introduction /
Part 2: Getting Ready / The Data-Driven Persona Revolution / Getting Your Organization Data-Driven Persona Ready /
Part 3: Developing Data-Driven Personas / Getting Meaningful Data / Creating Data-Driven Personas / Data-Driven Personas as Interfaces for Persona Analytics System /
Part 4: Using Data-Driven Personas / Challenges of Applying Data-Driven Persona Development / Use Cases for Data-Driven Personas / Using Data-Driven Personas Alongside Other Human-Computer Interaction (HCI) Techniques /
Part 5: Evaluating Data-Driven Personas and the Road Ahead / Evaluating Data-Driven Personas / Selecting the Appropriate Persona Creation Method /
Part 6: Data-Driven Personas and the Future / Conclusion: Dispelling Myths ad Laying Out the Grand Challenges of Data-Driven Personas /
Appendix A: Persona Perception Scale Items /
Appendix B: User Interview Questions for Persona Data Collection /
Appendix C: Persona Profile Attribute Comparison / Glossary / Afterword / Authors’ Biographies
Bernard J. Jansen, Joni Salminen, Soon-gyo Jung, and Kathleen Guan
Synthesis Lectures on Human-Centered Informatics 2021 14:1, i-317
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