Connected Personas: Primary, Secondary, Served, and Anti-Personas

Often, people think of personas as a one-layered concept. Meaning, there is only one set of personas they consider. This set is typically the current customers (e.g., most loyal or most valuable) or potential customers (e.g., those currently served by the competitors). However, an interesting alternative is to consider personas in a connected way. Meaning, […]

Connected Personas: Primary, Secondary, Served, and Anti-Personas Read More »