{"id":1002,"date":"2020-11-14T12:23:49","date_gmt":"2020-11-14T09:23:49","guid":{"rendered":"https:\/\/persona.qcri.org\/blog\/?p=1002"},"modified":"2021-03-21T14:25:16","modified_gmt":"2021-03-21T11:25:16","slug":"how-suitable-are-artificially-generated-facial-pictures-in-data-driven-personas","status":"publish","type":"post","link":"https:\/\/persona.qcri.org\/blog\/how-suitable-are-artificially-generated-facial-pictures-in-data-driven-personas\/","title":{"rendered":"How suitable are artificially generated facial pictures in data-driven personas?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">In a previous post, we analyzed <\/span><span style=\"font-weight: 400;\"><a href=\"https:\/\/persona.qcri.org\/blog\/analyzing-demographic-bias-in-artificially-generated-facial-pictures\/\">the demographic Bias in Artificially Generated Facial Pictures<\/a> <\/span><span style=\"font-weight: 400;\">that raised a concern that the generated images might not fairly represent all demographic groups.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this post, we discuss if these artificially generated pictures are good enough for use in personas profiles for real-world systems and applications,\u00a0 which are highly dependent on images for the personas. One of the key aspects of generating personas using a data-driven approach is to be able to represent the persona profile with a matching picture.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><!--more--><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Artificial image generation (AIG) provides novel opportunities for a wide range of applications. For example, the Verge has published a tech article about one of the <\/span><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.theverge.com\/tldr\/2019\/2\/15\/18226005\/ai-generated-fake-people-portraits-thispersondoesnotexist-stylegan\">studies that use AI to generate endless fake faces using Generative Adversarial Network (GAN)<\/a><\/span><span style=\"font-weight: 400;\">. However, despite the far-reaching interest in AIG among academia and across industries, there is scant research on evaluating the suitability of the generated images for practical use in deployed systems.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This means that the quality and impact of the artificial images on user perceptions are often neglected and lacking user studies of their deployment in real systems. This area of evaluation is an overlooked but critical area of research, as it is the \u2018final step\u2019 of deployment that actually determines if the quality of the AIG is good enough for real systems. Therefore, the impact of AIG on user experience (UX) and design applications is a largely unaddressed field of study.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The AIG impact can add an enhancement and improves the user experience for the highest matching persona picture, which can be useful for various applications. Such applications included, for example, designing a chatbot, where the idea is to make the bot more engaging and close to the human. Therefore, using the best persona image that describes the bot is of great value.\u00a0 <\/span><span style=\"font-weight: 400;\">For exa<\/span><span style=\"font-weight: 400;\">mple, which one of the pictures below do you feel most comfortable talking with when dealing with a chatbot? The chatbot in PictureA or B? For many folks, it&#8217;s much more realistic to speak with a chatbot who looks like the character in Picture B.<\/span><\/p>\n<figure id=\"attachment_1003\" aria-describedby=\"caption-attachment-1003\" style=\"width: 377px\" class=\"wp-caption alignnone\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"wp-image-1003\" style=\"font-family: NonBreakingSpaceOverride, 'Hoefler Text', Garamond, 'Times New Roman', serif; letter-spacing: normal;\" src=\"https:\/\/i0.wp.com\/persona.qcri.org\/blog\/wp-content\/uploads\/2020\/11\/Robot-Chatbot-.jpeg?resize=377%2C251&#038;ssl=1\" alt=\"A Very Artificial Personas for a ChatBot\" width=\"377\" height=\"251\" srcset=\"https:\/\/i0.wp.com\/persona.qcri.org\/blog\/wp-content\/uploads\/2020\/11\/Robot-Chatbot--scaled.jpeg?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/persona.qcri.org\/blog\/wp-content\/uploads\/2020\/11\/Robot-Chatbot--scaled.jpeg?resize=1024%2C683&amp;ssl=1 1024w, https:\/\/i0.wp.com\/persona.qcri.org\/blog\/wp-content\/uploads\/2020\/11\/Robot-Chatbot--scaled.jpeg?resize=768%2C512&amp;ssl=1 768w, https:\/\/i0.wp.com\/persona.qcri.org\/blog\/wp-content\/uploads\/2020\/11\/Robot-Chatbot--scaled.jpeg?resize=1536%2C1024&amp;ssl=1 1536w, https:\/\/i0.wp.com\/persona.qcri.org\/blog\/wp-content\/uploads\/2020\/11\/Robot-Chatbot--scaled.jpeg?resize=2048%2C1365&amp;ssl=1 2048w, https:\/\/i0.wp.com\/persona.qcri.org\/blog\/wp-content\/uploads\/2020\/11\/Robot-Chatbot--scaled.jpeg?resize=1200%2C800&amp;ssl=1 1200w, https:\/\/i0.wp.com\/persona.qcri.org\/blog\/wp-content\/uploads\/2020\/11\/Robot-Chatbot--scaled.jpeg?resize=1980%2C1320&amp;ssl=1 1980w\" sizes=\"auto, (max-width: 377px) 100vw, 377px\" \/><figcaption id=\"caption-attachment-1003\" class=\"wp-caption-text\">Picture A: A Very Artificial Personas for a ChatBot.<\/figcaption><\/figure>\n<figure id=\"attachment_1005\" aria-describedby=\"caption-attachment-1005\" style=\"width: 341px\" class=\"wp-caption alignnone\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"wp-image-1005\" src=\"https:\/\/i0.wp.com\/persona.qcri.org\/blog\/wp-content\/uploads\/2020\/11\/image.jpeg?resize=341%2C341&#038;ssl=1\" alt=\"A Realistic Persona Generated Artificially.\" width=\"341\" height=\"341\" srcset=\"https:\/\/i0.wp.com\/persona.qcri.org\/blog\/wp-content\/uploads\/2020\/11\/image.jpeg?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/persona.qcri.org\/blog\/wp-content\/uploads\/2020\/11\/image.jpeg?w=1024&amp;ssl=1 1024w, https:\/\/i0.wp.com\/persona.qcri.org\/blog\/wp-content\/uploads\/2020\/11\/image.jpeg?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/persona.qcri.org\/blog\/wp-content\/uploads\/2020\/11\/image.jpeg?resize=768%2C768&amp;ssl=1 768w\" sizes=\"auto, (max-width: 341px) 100vw, 341px\" \/><figcaption id=\"caption-attachment-1005\" class=\"wp-caption-text\">Picture B: A Realistic Persona Generated Artificially.<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">There are other domains that can benefit from the best matching picture with the APG, including Marketing and Advertising, Ecommerce sites, Retail brochures, and virtual agents.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Most importantly, the use of AIG is generally free of copyright restrictions and can allow for a wide range of <\/span><a href=\"https:\/\/persona.qcri.org\/blog\/analyzing-demographic-bias-in-artificially-generated-facial-pictures\/\"><span style=\"font-weight: 400;\">demographic diversity<\/span><\/a><span style=\"font-weight: 400;\"> (age, gender, ethnicity). The challenge is how to reach a certain level of agreement that the generated pictures are\u00a0 \u2018good enough\u2019 for real-life applications.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this research, the goal is to evaluate artificially generated pictures across multiple dimensions for deployment in data-driven personas. To achieve this evaluation task, we apply a pre-existing method for generating the persona profiles and then evaluate the results for user perceptions. This evaluation can be considered as a practical design and implementation of AIG.<\/span><\/p>\n<p><strong>Overall in this study, we measure the:\u00a0<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Perceived quality of artificial pictures among crowd workers<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">User perceptions when implementing the pictures for data-driven personas (DDPs).<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">To achieve the research objective we conduct two studies to evaluate the suitability of artificially generated facial pictures for use in a customer-facing system using data-driven personas. STUDY 1 investigates the quality of a sample of 1,000 artificially generated facial pictures. Obtaining 6,812 crowd judgments, we find that 90% of the images are rated medium quality or better. STUDY 2 examines the application of artificially generated facial pictures in data-driven personas using an experimental setting where the high-quality pictures are implemented in persona profiles. Based on 496 participants using 4 persona treatments (2\u2009\u00d7\u20092 research design), findings of Bayesian analysis show that using the artificial pictures in persona profiles did not decrease the scores for Authenticity, Clarity, Empathy, and Willingness to Use of the data-driven personas.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Picture C shows a snippet of the experiment performed in STUDY 2 for the use of an artificial image in the persona profile. The other elements of the persona profiles are identical between the two treatments. For this, we manipulated the base personas by introducing either (a) a real photograph of a person or (b) a demographically matching artificial picture<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<figure id=\"attachment_1004\" aria-describedby=\"caption-attachment-1004\" style=\"width: 713px\" class=\"wp-caption alignnone\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"wp-image-1004\" src=\"https:\/\/i0.wp.com\/persona.qcri.org\/blog\/wp-content\/uploads\/2020\/11\/tbit_a_1838610_f0004_oc.jpeg?resize=713%2C233&#038;ssl=1\" alt=\"Artificial and Real Images\" width=\"713\" height=\"233\" srcset=\"https:\/\/i0.wp.com\/persona.qcri.org\/blog\/wp-content\/uploads\/2020\/11\/tbit_a_1838610_f0004_oc.jpeg?resize=300%2C98&amp;ssl=1 300w, https:\/\/i0.wp.com\/persona.qcri.org\/blog\/wp-content\/uploads\/2020\/11\/tbit_a_1838610_f0004_oc.jpeg?resize=1024%2C334&amp;ssl=1 1024w, https:\/\/i0.wp.com\/persona.qcri.org\/blog\/wp-content\/uploads\/2020\/11\/tbit_a_1838610_f0004_oc.jpeg?resize=768%2C250&amp;ssl=1 768w, https:\/\/i0.wp.com\/persona.qcri.org\/blog\/wp-content\/uploads\/2020\/11\/tbit_a_1838610_f0004_oc.jpeg?resize=1200%2C391&amp;ssl=1 1200w, https:\/\/i0.wp.com\/persona.qcri.org\/blog\/wp-content\/uploads\/2020\/11\/tbit_a_1838610_f0004_oc.jpeg?w=1500&amp;ssl=1 1500w\" sizes=\"auto, (max-width: 713px) 100vw, 713px\" \/><figcaption id=\"caption-attachment-1004\" class=\"wp-caption-text\">Picture C: Artificial male picture [A], Real male picture [B], Artificial female picture [C], and Real female picture [D]. Among the male\/female personas, all other content in the persona profile was the same except the picture that alternated between Artificial and Real.<\/figcaption><\/figure>\n<h4 style=\"text-align: left;\"><strong>The results of this evaluation research shows at least two important aspects:\u00a0<\/strong><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><b>Most of the pictures are satisfactory<\/b><span style=\"font-weight: 400;\">: The crowd evaluation suggests that more than half of the artificial pictures are considered as either perfect or high quality. The ratio of \u2018perfect and high-quality\u2019 pictures to the rest is around 1.5, implying that most of the pictures are satisfactory according to the guidelines we provided.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Artificial pictures are as good as real pictures<\/b><span style=\"font-weight: 400;\">: The persona perception analysis shows that the use of artificial pictures vs. real pictures in persona profiles does not reduce the authenticity of the persona or people\u2019s willingness to use the persona, two crucial concerns of persona applicability. Therefore, we find the state-of-the-art of AIG satisfactory for a persona and most likely for other systems requiring the substantial use of facial images. So, it is possible to replace the need for manually retrieving pictures from online photo banks with a process of automatically generated pictures.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Read more about this evaluation study in the published research article.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.linkedin.com\/in\/jonisal\/\">Salminen, J.<\/a>, <a href=\"https:\/\/www.linkedin.com\/in\/soongyo\/\">Jung, S.G.<\/a>, Kamel, A. M., Santos, J. M., Kwak, H., An, J., and <a href=\"https:\/\/www.linkedin.com\/in\/jjansen\/\">Jansen, B. J.<\/a> (2020) <\/span><a href=\"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/0144929X.2020.1838610\"><span style=\"font-weight: 400;\">Using Artificially Generated Pictures in Customer-facing Systems: An Evaluation Study with Data-Driven Personas<\/span><\/a><span style=\"font-weight: 400;\">. Behaviour &amp; Information Technology. DOI:10.1080\/0144929X.2020.1838610 <\/span><a href=\"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/0144929X.2020.1838610\"><span style=\"font-weight: 400;\">https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/0144929X.2020.1838610<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In a previous post, we analyzed the demographic Bias in Artificially Generated Facial Pictures that raised a concern that the generated images might not fairly represent all demographic groups. In this post, we discuss if these artificially generated pictures are good enough for use in personas profiles for real-world systems and applications,\u00a0 which are highly [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1004,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[5,3,16,37,59,2,8,11],"tags":[234,462,31,267,365,456,464,18,362,461,459,360,363,460,359,463,19,60,455,51,39,361,458,33,133,465,73,35,358,364,92],"class_list":["post-1002","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-automatic-persona-generation","category-data-driven-personas","category-persona-creation","category-persona-design","category-persona-development","category-personas","category-use-of-personas","category-user-personas","tag-actionable-buyer-persona-research","tag-apg-research","tag-automatic-persona-generation","tag-buyer-persona-research","tag-chi-research","tag-confusion-photos","tag-data-driven-persona-research","tag-data-driven-personas","tag-disadvantages-of-market-research","tag-disadvantages-of-marketing-research","tag-disadvantages-of-not-doing-market-research","tag-google-analytics-research","tag-how-to-research-a-persona","tag-literature-review-in-quantitative-research","tag-market-research-disadvantages","tag-persona-analytics-research","tag-persona-creation","tag-persona-development","tag-persona-faces","tag-persona-pictures","tag-persona-research","tag-persona-research-for-construction","tag-persona-research-questions","tag-personas","tag-personas-research","tag-research-personas","tag-usefulness","tag-user-experience","tag-user-persona-research-company","tag-user-research-interview-questions-sample","tag-ux"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How suitable are artificially generated facial pictures in data-driven personas? 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