Customer segmentation using online platforms: isolating behavioral and demographic segments for persona creation via aggregated user data

In this research, we propose a novel approach for isolating customer segments using online customer data for products that are distributed via online social media platforms. We use non-negative matrix factorization to first identify behavioral customer segments and then to identify demographic customer segments. We employ a methodology for linking the two segments to present …

Customer segmentation using online platforms: isolating behavioral and demographic segments for persona creation via aggregated user data Read More »